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**Parts and Service Coordinator**
913 US 301 South Tampa, FL 33619 US
Job Description
One of the largest machine tool distribution networks in North America (located in Tampa) is seeking an ambitious Parts and Service Coordinator to join a dynamic company in a fast-paced and growing industry.
The Parts and Service Coordinator will provide support to Field Service Technicians by performing a wide range of administrative and office support activities to facilitate the efficient operation of the organization.
Key Competencies:
Adaptable, Time Management, Attention to Detail, Communication (with both internal and external partners), Quick Learner, Ownership, Accountability, Planning and Organization, Customer Service Orientation, Strong Work Ethic, Proactive, MS Office Suites
Job Responsibilities:
- Compete scheduling of meetings or tasks as assigned
- Act as a point of contact for customers and suppliers/vendors
- Prepare communications, such as: memos, emails, invoices, reports and other correspondence
- Assist in the preparation of regularly scheduled reports
- Handle requests for information and data
- Provide “real time” support to managers as needs in the field arise
- Prepare material for meetings (schedules, presentations, etc.)
- Respond and resolve administrative inquiries and questions
- Collaborate with marketing on projects as needed
- Manage current and upcoming parts orders in our system
- Responsible for coordinating and shipping logistics of parts and machines
- Assist in maintaining project and customer information in SalesForce.com
- Handle sensitive information in a confidential manner
- Perform other related duties as assigned
Job Requirements:
- Customer Service
- Ability to anticipate the needs of others to ensure their seamless and positive experience
- Excellent time management skills and ability to multi-task and prioritize work
- Strong written and verbal communication skills
- Ability to make good judgement calls with little supervision
Qualifications:
- 2-4 years of experience in a support role
- Proficient in Microsoft Office
- Prior administrative experience
- Prior parts and service experience
- Strong organizational skills
- Detail oriented
- Fluent in Spanish (preferred but not required)
Drug Free Workplace / Background Screening / EOE